Privacy Policy
Updated 01 - 07 - 2024
Acumen’s Privacy Policy explains how we collect, use, and share your personal and professional data when you interact with our services.
In addition to this general Privacy Policy, we provide data and privacy information directly within specific features of the Acumen Platform. When a feature requests access to your sensitive data—such as compliance files or financial documents you’ll be presented with detailed, feature-specific information.
Privacy Indicator
Before using these features, you will always have the opportunity to review the specific data being requested and understand how it will be used.
We encourage you to review our privacy practices using the sections below. If you have any questions or concerns about your data, please reach out to us—we’re here to help.
What Is Personal Data ?
At Acumen, we firmly believe in the fundamental right to privacy — and we apply that principle equally, regardless of where you live or work. That’s why we treat any information that relates to an identified or identifiable individual or business entity, or that is linked or linkable to them through Acumen, as “personal data.”
This includes
* Data that directly identifies you — such as your name, email address, or company registration number
* Data that doesn’t directly identify you, but can reasonably be used to do so — such as your device IP address or user ID
* Sensitive business data such as uploaded financial documents, compliance files, and audit logs
Data that has been aggregated or anonymized in a way that it can no longer be associated with a specific individual or organization is considered non-personal data under this Privacy Policy.
This Privacy Policy explains how Acumen and its affiliated services handle personal data across our platform — whether you’re interacting with us through our website, using the Acumen Platform, or contacting our support team.
Acumen may also include links to third-party services or integrations (e.g., cloud storage, regulatory APIs). Please note that this Privacy Policy does not cover how those third parties define or use personal data. We encourage you to review their privacy policies and understand your rights before engaging with them.
Your Privacy Rights
At Acumen, we respect and support your rights regarding your personal and business data. You have the right to
* Know what data we collect
* Access your data
* Correct inaccurate or outdated data
* Transfer your data to another service
* Restrict how we process your data
* Request deletion of your data
These rights apply equally to all our users, regardless of location. Exercising your privacy rights will never result in discriminatory treatment or reduced service quality from Acumen.
Where we request your consent to process data (such as during onboarding or feature activation), you have the right to withdraw that consent at any time.
To exercise your privacy rights or request access to your data, you will need to log in to your Acumen account, and we may ask you to verify your identity to ensure your data remains secure. If you’re unable to access your account or require help, our support team is ready to assist you.
In certain situations, we may not be able to fulfill a request. For example
* If we are legally required to retain certain records (such as financial or compliance data)
* If the request interferes with fraud prevention, platform security, or an active investigation
* If the request is clearly unfounded, repetitive, or could infringe upon the privacy of others
You also have the right to lodge a complaint with your local data protection authority if you believe your rights are being violated.
Personal Data Acumen Collects from You
At Acumen, we believe you can have powerful financial tools with strong privacy. That’s why we strive to collect only the data that is necessary to deliver our services securely and efficiently. The specific personal and business data we collect depends on how you interact with Acumen.
When you create an account, subscribe to a plan, connect with our services, submit compliance documents, participate in research or surveys, or contact us (including through email or support chat), we may collect the following types of data:
Account Information
Details such as your Acumen account credentials, email address, verification status, organization name, and user roles.
Device & Technical Information
Information about your device or browser, including IP address, browser type, operating system, session logs, and device identifiers used to ensure secure access and performance tracking.
Contact Information
Your name, email address, phone number, job title, and business address — used for account communication, service alerts, and support.
Payment & Billing Information
Billing details such as billing address, GSTIN, PAN (if applicable), and payment method (e.g., UPI, credit/debit card). We do not store sensitive payment card details directly but rely on secure payment gateways.
Transaction Information
Records of subscriptions, feature upgrades, service purchases, and usage of paid tools within the platform.
Fraud Prevention & Security Data
Details collected to verify account access, detect suspicious activity, and enforce security policies — including login behavior and device trust indicators.
Usage Data
Platform interaction logs such as page visits, file uploads, form submissions, search queries, task activity, analytics usage, error reports, and diagnostic information to improve platform reliability and performance.
Location Information
If you enable location-based features (e.g., geofence-based client signature verification), we may collect approximate or precise location data, with your consent.
Compliance & Financial Data
Files, reports, spreadsheets, and documents you upload related to tax filings, GST, audits, or company financials. These are encrypted and stored securely.
Government ID (If Required by Law)
In some jurisdictions or business services, we may request identification such as GST certificate, PAN, or other documentation to verify business ownership or comply with regulatory requirements.
Other Information You Provide
This includes content from support queries, feedback forms, chat messages, or communications via email or third-party platforms.
Personal Data Acumen Receives from Other Sources
At Acumen, we may receive personal or business data about you from third-party sources, including your organization, authorized partners, financial service providers, or government-regulated platforms. This data helps us deliver accurate analytics, enhance your experience, and maintain platform security.
From Other Individuals
We may receive information about you from other individuals — for example, if a colleague adds you as a team member on the Acumen Platform, shares compliance files with you, or invites you to collaborate on financial reports or tasks.
At Your Direction
You may authorize third parties to share information with Acumen. For instance, you might:
* Authorize your financial consultant or CA to upload your data or files on your behalf
* Connect your account to an external accounting or compliance tool
* Link a payment gateway or bank feed to import financial records for analytics
This data is only collected and processed in accordance with your instructions and for specific service-related purposes.
Acumen Partners
We may work with trusted partners and service providers to:
* Validate the authenticity of your business information
* Prevent fraud and detect unusual behavior
* Provide verification for GST, PAN, or business identity
* Manage secure hosting, billing, and cloud services
These third parties are contractually obligated to protect your data and may only use it for the services we request.
Public and Legal Sources
Where legally allowed, we may gather public or regulatory data (e.g., from government websites or MCA filings) to verify company status or compliance eligibility. This is done solely to improve automation, maintain accuracy, and reduce manual verification.
Data for Research and AI Training
From time to time, we may use publicly available or licensed datasets to enhance research and development — including improving our analytics models or automation tools. If such datasets contain personal or identifiable data (such as document formats, names, or sample financial values), we take great care to:
* Use the data in compliance with local laws and licensing terms
* Avoid any attempt to identify individuals or businesses
* Apply anonymization or masking methods where appropriate
Acumen does not use your private account data to train any public AI models unless explicit, documented consent is provided.
Privacy Questions
If you have any questions about Acumen’s Privacy Policy or our privacy practices — including situations where a third-party service provider is acting on our behalf — or if you would like to contact our Data Protection Officer (DPO), you can reach out to us via:
Email: info@acumen.io
Support Line: Available through your regional customer service contact
You can also reach out to us with questions about how to submit a privacy complaint. Our team is here to help.
We Take Your Privacy Seriously
We have a dedicated privacy team that reviews every inquiry to determine the most appropriate response. For most requests, especially those related to data access or correction, we aim to respond within seven business days. If more time is needed, we’ll keep you informed throughout the process.
Improving Our Privacy Practices
If your feedback suggests a way we can improve our handling of privacy matters, we will evaluate it and take appropriate steps at the earliest opportunity. If an issue has caused inconvenience or harm to you or someone else, we will work directly with the affected parties to resolve it.
Regulatory Complaints
If you are not satisfied with our response, you may file a complaint with the applicable data protection authority in your region. If needed, we can guide you on how to identify the appropriate regulatory body.
Policy Updates
If we make significant changes to this Privacy Policy, we will:
Provide advance notice at least 7 days before the update
Notify you directly via email or platform message, if we have your contact details
Your continued use of the Acumen Platform after such changes will indicate your agreement with the updated policy.
Privacy Indicator
What Is Personal Data ?
Your Privacy Rights
Personal Data Acumen
Collects from You
Account Information
Contact Information
Payment & Billing Information
Transaction Information
Usage Data
Location Information
Compliance & Financial Data
Government ID (If Required by Law)
Personal Data Acumen
Receives from Other
Sources
From Other Individuals
At Your Direction
Acumen Partners
Data for Research and AI Training
Privacy Questions
We Take Your Privacy Seriously
Improving Our Privacy Practices
Regulatory Complaints
Policy Updates